Effective Date: 01/09/2025
Welcome to Sattvapuja Wellness Pvt. Ltd. (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website [www.sattvapuja.com] (the “Site”) and our products and services offered through the Site.
By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. Eligibility
You must be at least 18 years old or using this Site under the supervision of a parent or legal guardian. By placing an order, you confirm that you are legally capable of entering into binding contracts.
2. Products and Services
We offer a range of natural, organic, and spiritual products made from Desi (Kankrej) cows, including but not limited to:
- A2 Desi Cow Ghee
- Cow Dung Cakes
- Gau Mutra
- Dhoop Batti & Agarbatti
- Panchgavya products
We reserve the right to change product pricing, availability, and descriptions at any time without notice.
3. Orders and Payments
- All orders placed through the Site are subject to acceptance and availability.
- Prices are listed in INR and inclusive of applicable taxes unless mentioned otherwise.
- We accept online payments via [UPI, Net Banking, Debit/Credit Cards, Wallets, etc.].
- Sattvapuja Wellness reserves the right to refuse or cancel any order at our sole discretion.
4. Shipping & Delivery
- We deliver products across India using reliable courier partners.
- Delivery timelines are typically 5–10 business days, depending on the location.
- Shipping charges, if applicable, will be displayed at checkout.
- We are not liable for delays caused due to unforeseen circumstances or courier issues.
5. Returns & Refunds
Due to the nature of our products (spiritual and consumable items), we do not accept returns once a product is delivered unless it is:
- Damaged in transit
- Expired or incorrect item received
To be eligible for a return or refund, you must:
- Contact us within 2 days of receiving the product
- Provide photographic evidence of damage or issue
- Ensure the product is unused and in original packaging
Approved refunds will be processed within 7–10 business days.
6. Intellectual Property
All content on the Site — including text, images, graphics, logo, and design — is the intellectual property of Sattvapuja Wellness Pvt. Ltd. and may not be reproduced, distributed, or used without prior written permission.
7. User Conduct
You agree not to:
- Use the Site for any unlawful, fraudulent, or harmful purpose
- Attempt to hack, modify, or disrupt the website or its services
- Post any offensive, defamatory, or misleading content
We reserve the right to block access or take legal action in case of violations.
8. Privacy Policy
Your use of the Site is also governed by our Privacy Policy. We respect your personal data and handle it securely and in compliance with applicable laws.
9. Limitation of Liability
Sattvapuja Wellness shall not be liable for:
- Any indirect, incidental, or consequential damages
- Health issues caused due to misuse or allergic reactions to products
- Errors in delivery caused by incorrect address provided by the user
All our products are based on traditional and spiritual practices and are not intended to replace medical treatments. Please consult your doctor if you have any medical concerns.
10. Changes to Terms
We may update or modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Site implies acceptance of the revised Terms.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Udaipur, Rajasthan.
12. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
📩 Email: info@sattvapujawellness.com
📞 Phone: 9057214729
🌐 Website: www.sattvapuja.com