Effective Date: 01/09/2025
At Sattvapuja Wellness Pvt. Ltd., customer satisfaction is our top priority. Each product is carefully packed and shipped with love, purity, and responsibility. However, due to the spiritual and consumable nature of our products, we follow a limited return and refund policy, as outlined below.
✅ Eligibility for Return or Replacement
We offer returns or replacements only in the following cases:
- Product damaged during transit
- Wrong item delivered
- Product expired or defective upon arrival
❌ Non-Returnable Products
We do not accept returns for the following:
- Opened or used products
- Pooja items (e.g., Dhoop Batti, Agarbatti, Gau Mutra)
- Perishable items like A2 ghee or natural powders
- Products bought on discounts, combo offers, or during sales
- Items returned without original packaging and invoice
📦 How to Request a Return or Replacement
If your order meets the eligibility criteria, please follow these steps:
- Contact us within 48 hours of receiving the product
- Email us at sattvapuja@gmail.com or WhatsApp us at [Insert Number]
- Provide your order ID, description of the issue, and clear photos of:
- Damaged product
- Outer packaging
- Shipping label
Our team will review your request and respond within 2 business days.
💰 Refund Policy
Refunds are processed only if:
- A replacement cannot be arranged
- The product is out of stock
- Order was cancelled before dispatch
Refund Process:
- Approved refunds will be credited to your original payment method
- Refund time: 5–10 business days
Note: Shipping charges (if any) are non-refundable.
🔄 Exchange Policy
We offer free exchange only if:
- The wrong product was shipped
- The item was damaged or defective
In such cases, we will arrange a replacement at no extra cost.
📝 Order Cancellation
- You can cancel your order before it is dispatched (usually within 12–24 hours)
- To cancel, email or WhatsApp us with your Order ID
Once shipped, orders cannot be cancelled or modified.
📌 Disclaimer
All our products are:
- Handcrafted
- Natural and spiritual in nature
- Subject to seasonal/raw material variations
Slight color, smell, or texture differences are natural and not eligible for return.
📞 Contact Us
We’re here to help!
📩 Email: info@sattvapujawellness.com
📞 Phone: 9057214729
🌐 Website: www.sattvapuja.com