At Sattvapuja, we are committed to providing high-quality products including dairy products, religious items, personal care products, festive items, and organic farming products. Customer satisfaction is very important to us, and we aim to ensure that every order reaches you in perfect condition.
Returns
If you receive a damaged, defective, or incorrect product, you may request a return within 48 hours of delivery. To initiate a return request, please contact our support team with your order details and product images.
To be eligible for a return:
The product must be unused and in its original packaging.
The return request must be made within the allowed return period.
Proof of damage or incorrect product may be required.
Due to the nature of certain products such as fresh dairy items, returns may not be accepted unless the product is damaged or spoiled at the time of delivery.
Refunds
Once your return request is reviewed and approved, the refund will be processed to your original payment method within 5–7 business days.
Refunds may be issued in the following cases:
Damaged products during delivery
Incorrect product delivered
Product quality issues verified by our team
Replacement Policy
In some cases, Sattvapuja may offer a product replacement instead of a refund, depending on product availability.
Non-Returnable Items
Certain products may not be eligible for return, including:
Perishable items such as milk and dairy products (unless damaged or spoiled upon delivery)
Used or opened products
Items returned after the return window
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact the Sattvapuja support team through our website.
